Returns & Refunds

How to return an item

If you need to return an item, please contact us with your order number, your name and the item you’d like to return. We’ll reply quickly with instructions.

Change of mind

You can return new, undamaged, unopened items within 14 days of delivery for a full refund, as long as they’re in the same condition we sent them. We don’t pay return postage for a change of mind.

If we made a mistake

If the return is the result of our error, for example you received the wrong item or a faulty one, we’ll pay the return postage.

Refunds

We’ll refund you promptly once we receive the returned items in the same condition we sent them.

Your rights under the Australian Consumer Law

The Australian Consumer Law sets out consumer rights called consumer guarantees. These include your rights to a repair, replacement or refund, compensation for damages and loss, and being able to cancel a faulty service. Read more on the ACCC website.